Click each step to see the action, click the picture or use the arrow keys

  • A factory data reset will reset your phone to its default factory settings. All data will be erased from the phone. Ensure you have any data you wish to keep backed up before resetting the phone

  • 1.

    Swipe down from the top of the screen

  • 2.

    Tap the Settings icon

  • 3.

    Scroll down and tap General Management

  • 4.

    Tap Reset

  • 5.

    Tap Factory Data Reset

  • 6.

    Scroll down and tap Reset

  • 7.

    If you have a secure lock method set up, you will need to enter it now

  • 8.

    Tap Delete All

    If you have added a Samsung account you will need to confirm your password now