Click each step to see the action, click the picture or use the arrow keys

  • A factory data reset will reset your phone to its default factory settings. All data will be erased from the phone. Ensure you have any data you wish to keep backed up before resetting the phone

  • 1.

    Swipe down from the top of the screen with two fingers

  • 2.

    Tap the Settings icon

  • 3.

    Scroll down and tap System

  • 4.

    Tap Advanced

  • 5.

    Tap Reset Options

  • 6.

    Tap Erase All Data (Factory Reset)

  • 7.

    Tap Reset Phone

  • 8.

    If you required, enter your PIN and then tap the arrow on the keyboard

  • 9.

    Tap Erase Everything