Click each step to see the action, click the picture or use the arrow keys

  • A factory data reset will reset your phone to its default factory settings. All data will be erased from the phone. Ensure you have any data you wish to keep backed up before resetting the phone

  • 1.

    From the home screen, press the OK Key

  • 2.

    Scroll to Settings and press the OK Key

  • 3.

    Scroll to Personal and press the OK Key

  • 4.

    Scroll to Reset and press the OK Key

  • 5.

    Erase all Data (Factory Reset) will be highlight. Press the OK Key

  • 6.

    Use the Navigation Keys to select Reset Phone

  • 7.

    Press the OK Key

  • 8. If you have a secure lock method set up, you will need to enter it now
  • 9. Use the Navigation Keys to select Erase Everything
  • 10. Press the OK Key